DATA PROTECTION POLICY
The primary concern of the M-Sensis S.A. enterprise is the listing of terms that govern the rights and obligations of https://eshop.msensis.com towards all of you, who will visit the website, and aims to inform you about your rights and obligations targeting the best customer service regarding the search and acquisition of the products you wish to buy from the e-shop.
The company, aiming at the best customer experience, makes a daily effort so that its customers are happy. Online shopping has now evolved into a simple process, always reserved to the sufficiency of the company’s inventory.
The company aims at immediate customer service and satisfaction, with the constant responsibility it displays throughout business development and cultivation of trust.
The website users acknowledge that they have read these terms, agree to them, and undertake to comply with them. Our obligation is that the customers are always assured and informed. That is the reason why they must be aware of the following:
Α. PERSONAL DATA PROTECTION
Personal Data Protection
The M-Sensis S.A. enterprise sets the security of your personal data as a top priority. This is the reason why we manage your personal data with care, prudence and in accordance with National and European Legislation as defined by Law 2472/1997 and Regulation (EU) no. 679/2016 (GDPR). By visiting https://eshop.msensis.com, you are accepting the practices described in this privacy notice. At this time, users give their explicit consent to the collection and processing of their personal data, while they can recall or modify it at any selected time.
We reserve the right to change the terms of protection of personal data, in accordance with the applicable regulatory framework. We kindly ask you to regularly check these terms for any changes, as your continued participation in our services implies your acceptance of all possible modifications thereof.
The collection and management of users’ personal data by the M-Sensis S.A. enterprise is subject to the following terms as well as to National, Community and International law, regarding the protection of the individual from processing personal data as applicable.
What kind of data are considered personal data?
Personal data is the information that can be used for identification or communication purposes with an individual.
In order to provide better services and facilitate your purchases with product proposals that suit you, we collect personal information following your explicit consent and after you have previously become fully aware of your rights, as provided in Articles 11, 12 and 13 of law 2472/1997 and in corresponding provisions of Regulation 679/2016 GDPR.
Purpose of collecting personal information
The M-Sensis S.A. enterprise collects, maintains, and processes personal data only when the users themselves voluntarily provide it, for the following purposes:
for our communication with users or the provision of our services (sending products)
for the extraction of information from the users regarding the experience of using the website, targeting continuous improvement
for communication, dispute resolution, or collection of due amounts, if needed or if there is a problem with the account
To serve the above, we may contact you via email, telephone, or SMS.
How is your personal data collected?
The provision of all personal information is voluntary, but also necessary for the use of our services, such as the bidding or purchase information required to enter a transaction.
We collect personal information at your own discretion, either directly from you or from any devices (including mobiles) you use during:
using our services
registering as an e-shop user
placing an order via the submission form of our website, by phone or email
providing us personal information in the website contact form
updating or adding information to your account
submitting a product or service evaluation
Personal data we collect
Personal data collection by the M-Sensis S.A. enterprise depends on the service you use on our website and that may be:
personal information such as full name, address, telephone number or e-mail address when signing up for an account, placing an order or querying on a contact form on our website
tax information (company name, professional activity, VAT number, tax office, bank account number)
Also, when filling out any order form on our website, you will be asked for your name, address, postal code of your area, email address, phone number, credit card details, payment options for the order. In addition, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested. https://eshop.msensis.com makes use of the information you provide to us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) confirmation and identification of the customer in any necessary case.
Personal data we collect using Cookies
Which are your rights upon your personal data?
We respect your right to access, correct, request deletion, or request a restriction regarding the use of your personal information, as required by applicable law 2472/1997 and Regulation 679/2016 GDPR. We have also ensured that the personal information we collect is accurate and up to date.
You have the right to know what personal information we keep for you and to request the portability of your information. We can provide you a copy of your personal information in a structured, widely used and readable format upon request.
If your personal information is incorrect or incomplete, you have the right to modify it by yourself, if you are a registered user, or to request modification.
You may request to delete or restrict the way we use your personal information. However, this right is governed by applicable law and may affect your access to certain services. You have the right to request a restriction on the processing of your personal data as well as to object to their processing. Upon your request, we will delete your account and remove your personal information as soon as possible, in accordance with applicable national laws. The deadline for completing the respective request is 30 days and there may be an extension, upon your relevant information.
Processing of personal data on the M-Sensis S.A. enterprise website
You can process your personal data in 4 different ways:
You can delete your personal data at any time.
You can edit your personal data at any time.
You can request the portability of your personal data at any time.
You can request a restriction on the processing of your personal data at any time.
How long do we keep your personal information?
We maintain your personal information according to the needs and technological equipment of the M-Sensis S.A. enterprise that ensures its proper and good operation. Upon your request, we will safely delete your personal data from our database, in accordance with the data retention and deletion policies.
How do we protect your personal information?
We protect your personal information by using security measures to reduce the risk of loss, misuse, unauthorized access, disclosure, and modification of your data.
We, also, protect the security of your information during your transactions by using Secure Sockets Layer (SSL) software, which encrypts the information you enter. For more information on maintaining security when shopping online, visit the Transaction Security section.
Will my information be disclosed to third parties?
Your personal data may be disclosed to οur co-operators or the authorities. Co-operators such as our external accounting office, external staff, etc. and public services and authorities, supervisory, administrative, tax, judicial, prosecutorial, and investigative authorities upon their legal request, in accordance with National and European Legislation.
The M-Sensis S.A. enterprise expressly declares that it will not sell or otherwise transmit or disclose users’ personal information to third parties not affiliated with the company without the consent of the users, for reasons that are inconsistent with the purposes of the company or not mentioned above.
Who is responsible for collecting and processing your personal data?
For any exercise of your rights, you can contact the person in charge of processing, collection, and protection of the above data for the M-Sensis S.A. enterprise.
Right of termination
According to Law 2472/1997 and Regulation no. 679/2016, you have the right, if you consider that your rights regarding the protection of your personal data are violated, to submit a relevant complaint to the Personal Data Protection Authority or to any other competent supervisory authority.
B. DATA PROTECTION
The creators of photographs as original intellectual work, according to the provision 2§ 1 of the International Convention Bern – Paris, article 2 § 1 of Law 2121/1993, as in force today and of Directive 93/98 EC, have agreed to transfer automatically (according to article 32 § 2 of Law 2121/93, as it stands today) to the M-Sensis S.A. enterprise the property right and all their powers over it regarding each photo they create and have accepted that the enterprise (M-Sensis S.A.) will have the full exploitation of the works of them without restriction as well as the rights of modification, reproduction, integration and reproduction for its entire duration (article 9 of the WIPO Treaty on intellectual property ratified by Greece with Law 3184/2003 – FEKA ‘228 / 26.09.2003, 12 of the TRIPS Agreement on intellectual property rights in the field of Commerce, ratified by Greece with Law 2290/1995 [Government Gazette A ’28] as well as article 6 of Directive 93/98.
C. ITEMS FOR SALE
The features of the items sold are available and you can access them by selecting the corresponding product.
D. PRODUCT PRICING
All prices listed on the products available through the M-Sensis S.A. enterprise include VAT 24% at the checkout. These prices refer to the products, but also to the quantities, if they are available, while the M-Sensis S.A. enterprise reserves the right to change the prices of the products sold without prior notice.
Ε. SUBMISSION/CANCELLATION OF ORDER – CONSUMER PROTECTION
Placing an order through the e-shop is a conclusion of a distance-selling contract regulated by the legal framework of Law 2251/1994, as amended. It constitutes of a binding offer to purchase these products at the total price indicated when submitting the order, as it includes VAT, packaging, other applicable charges, and any discounts to which you are entitled as a visitor / customer.
You have the possibility of concluding a valid order through the e-shop if you are legally competent according to the articles of the Greek Civil Code, (if you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.
Your order is completed upon receipt by the M-Sensis S.A. enterprise by sending a confirmation email to you at the email address you provided when placing the order. In case you do not receive a confirmation message of your order, please contact the M-Sensis S.A. enterprise at https://eshop.msensis.com to request the successful completion of the submission of your order.
For any order cancellation (total or partial) you should send an email to firstname.lastname@example.org. This possibility is given to you, strictly, for one hour after placing the order. After that the order cannot be cancelled and you can then return and change your order after first receiving it.
The online store of the M-Sensis S.A. enterprise, guided by the ease of transactions and your immediate service, provides all the following payment options:
G. APPLICABLE LAW AND OTHER TERMS
The M-Sensis S.A. enterprise reserves the right to renew and modify the terms of transactions, after prior notice and will be effective from the date of posting in the online store. Failure to exercise any right of the M-Sensis S.A. enterprise cannot be construed as a waiver of it.
These terms are fully compatible with applicable European and Greek law and users recognize the right of the company to change the provisions of these terms, insofar as they do not relate to its legally binding obligations and without affecting completed situations.
If due to force majeure (natural disasters, weather conditions, strikes, etc.) it is not possible to deliver the products you have ordered, we will inform you in time via phone or e-mail to find out if you want your order to be immediately sent. The M-Sensis S.A. enterprise bears no responsibility for any situation beyond its own fault and will do everything humanly possible for your best service.